terms & conditions


“Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller;
”Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
”Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions; “Goods” means the articles that the Buyer agrees to buy from the Seller; “Seller” means Rummanco. “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2. Conditions

Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a consumer.
These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3. Ordering

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund. When making an order through the website, the technical steps the Buyer needs to take to complete the order process are described as you go along the order process.

4. Price and payment

The price of the goods shall be that stipulated on the website. After the order is received the Seller shall confirm by email and/or by telephone the details, description and price for the Goods. Payment of the price and any delivery charges where applicable must be made in full before delivery of the Goods. All payment is in £ sterling.

5. Content and photography

The information provided for each product or collection of products is accurate at the time we published the information. Where the product is a collection of many products, a full list is supplied. Where we use any props in our photographs, we will make clear what is on offer to be purchased.

6. Rights of the Seller

The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion. The Seller reserves the right to withdraw any goods from the website at any time.
The Seller shall not be liable to anyone for withdrawing any Goods from the website or for refusing to process an order.

7. Warranty

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.

8. Delivery

Depending on the type of Good (see below) delivery of goods ordered online will normally be within 4 working days of receipt of order. The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Buyer’s address specified in the order. The Buyer is responsible for making suitable arrangements to receive the delivery and giving appropriate instructions. The Seller may leave the goods with a neighbour for later collection by the Buyer. In the event that the delivery is damaged whilst left with a neighbour, stolen from the Buyer’s doorstep or damaged while there, the Seller does not accept liability, and may offer compensation at their discretion. The Seller reserves the right to refuse to accept orders from any customer. Arrangements for delivery as specified by the Buyer may be grounds for such a refusal.

Patties and Ready Meals

To ensure patties and ready meal orders arrive fresh and in the best condition, we deliver orders by next day courier. Received orders are packed within 4 working days and delivered Tuesday to Friday. Food is packed in food safe polystyrene boxes with ice packs. Delivery can be made to any mainland UK address.


Cakes are delivered within the M25 area by courier. Alternatively, arrangements can be made to pick up at one of our markets.

Delivery rates

Our standard delivery charge is £10. 

Delivery charges are for one delivery to any single mainland United Kingdom address in the case of patties and ready meals, and within the M25 area for cakes.
In the event of an order not arriving, please contact Rummanco on 07939 090 331 or 020 8907 1462 at the earliest.

9. Defective Goods

We guarantee the quality of our Goods. You must inspect the Goods and notify us promptly, certainly within 24 hours, of any dissatisfaction with your order. Please call us on 07939 090 331 or 020 8907 1462 between 9am and 5pm or email enquiries@rummanco.co.uk We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will not make any refunds for goods reported damaged or faulty if notification is received 24 hours after delivery.

10. Cancellation rights

Once an order is placed for patties or individual cakes you do not have the right to cancel the contract. If we accept cancellation of your order after delivery due to damage, we will aim to replace the gift basket and, if this is not acceptable, refund the cost of the product and the delivery charge paid. The Buyer is responsible for all costs incurred in connection with returning products to Rummanco unless the reason for the return is that the product is faulty. We must receive notification via email or telephone that the goods are to be returned within 24 hours of their arrival and be received by Rummanco no more than 48 hours thereafter.

11. Warranty and liability

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights. In addition to clause 7 above, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war. Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

12. Waiver

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

13. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14. Changes to terms and conditions

The Seller shall be entitled to change these Terms and Conditions at any time.

15. Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.